The Immigration Department today announced that it will launch a Seamless e-Channel service at the Hong Kong-Zhuhai-Macao Bridge (HKZMB) Hong Kong Port on June 25.
From that date, eligible Hong Kong permanent residents enrolled for the service can enjoy seamless “on-the-move” self-service departure clearance at the port’s departure hall.
AI and facial recognition technology will be deployed in the process, and users will not have to present a Hong Kong identity card or an e-Channel QR code.
In his 2025 Policy Address, the Chief Executive proposed establishing Hong Kong’s first “seamless clearance” pilot scheme at the HKZMB Hong Kong Boundary Crossing in the second quarter of 2026.
Those eligible to enrol for the service are Hong Kong permanent residents aged 11 or above. They must have a valid smart identity card, and a record of at least 10 arrivals or departures via the Passenger Clearance Building at the HZMB Hong Kong Port in the previous 90 days.
Starting from today, eligible Hong Kong residents can use a smartphone with biometric authentication to download the department’s Contactless e-Channel mobile application for enrolment.
Eligible residents aged 11 to 17 must enrol with the consent of a parent or legal guardian.
The department said that enrolled residents must still carry a valid Hong Kong identity card when using the Seamless e-Channel Service. Moreover, residents can still opt for other e-Channels or traditional counters for immigration clearance.
Enquiries can be made by calling the hotline 2824 6111, sending a fax to 2877 7711 or via email.
