HONG KONG and SHANGHAI, July 21, 2026 /PRNewswire/ — Ping An Insurance (Group) Company of China, Ltd. (“Ping An”, the “Company” or the “Group”; HKEX: 2318; SSE: 601318) unveiled a range of innovative artificial intelligence (AI) products and services at the World Artificial Intelligence Conference 2026 (WAIC 2026). Spanning healthcare, insurance and payments scenarios, these innovations further advance AI-driven development of Ping An’s “integrated finance + health and senior care” strategy.
Advancing Healthcare AI Applications to Support Disease Management and Health Services
Ping An’s latest healthcare AI applications focus on two key areas: complex disease diagnosis and treatment, and every day health management, helping make high-quality healthcare resources more accessible and efficient.
For the diagnosis and treatment of complex diseases, Ping An launched its first “disease-specific AI product portfolio” for patients with cancer and other critical illnesses. The portfolio includes three categories of products and services: disease prediction, disease-specific insurance and the Peking University Healthcare AI Disease Manager.
The disease prediction service identifies health risks and helps detect high-risk individuals at an early stage. Disease-specific insurance provides coverage and protection for people with chronic diseases, cancer and other elevated health risks. The Peking University Healthcare AI Disease Manager offers full-course cancer management by connecting patients with physicians, hospitals and rehabilitation resources, providing ongoing support for people with critical illnesses. Together, these products and services connect disease risk identification, insurance protection and professional healthcare services.
For everyday health management, “AI Family Doctor” of Ping An Healthcare and Technology Company Limited (“Ping An Good Doctor”; HKEX: 1833), the flagship of Ping An Group’s healthcare and senior care ecosystem, currently serves 90 million monthly active users. The service adopts an innovative “AI + Physician” model.
AI delivers real-time responses and 24/7 service, efficiently handling high-frequency needs such as consultation triage, medication reminders and health check report interpretation. At the same time, for professional healthcare needs including consultations for complex conditions, long-term chronic disease management and online prescription services, physicians are deeply involved in diagnosis and treatment decisions. To date, Ping An’s AI Doctor supports accurate diagnosis across more than 11,300 diseases and serves nearly 12 million users annually.
Deepening “AI in All” Across the Insurance Value Chain
Ping An Property & Casualty (“Ping An P&C”) has achieved 100% AI coverage across its core business scenarios, improving overall operational efficiency by 80%. AI now empowers the entire insurance value chain, including services, marketing, operations, business management and administration.
- For intelligent services, Ping An P&C has developed EagleX, a risk mitigation service platform powered by AI, the Internet of Things and other technologies. The platform integrates more than 100 risk models covering flood-prone locations, urban flooding, catastrophe loss assessment and other scenarios, enabling risk monitoring, early warning and prevention for natural disasters and accidental events.
- For intelligent operations, Ping An P&C has developed an intelligent policy issuance robot using AI technology. Currently, 93% of new vehicle insurance policies are processed automatically by the system, reducing average processing time from six minutes to 1.2 minutes.
- For intelligent business management, Ping An P&C has transitioned from manual underwriting to intelligent underwriting. The average time required for an initial underwriting review has been reduced to approximately 1.5 hours. Average daily processing volume per underwriter has doubled, while the risk interception rate has increased by 16%.
Launching an AI Credit Card and Expanding Innovation in AI-Powered Finance and Payments
At the launch event, Ping An Bank Credit Card introduced an all-scenario AI credit card. In addition to traditional financial services, cardholders can access a variety of AI-related benefits through card usage. For example, cardholders can redeem points for AI computing resources, supporting a wide range of AI usage scenarios.
In addition, Ping An has launched Express Service, a dedicated financial AI assistant serving 251 million customers across the Group’s insurance, banking, securities and healthcare businesses. With a simple voice or text command, customers can conduct transactions, access financing services and process insurance claims. Over the past three months, the average number of monthly users has tripled. Average daily usage has approached one million visits, with peak daily usage reaching 1.1 million visits.
Looking Ahead: Using AI to Advance Integrated Finance, Health and Senior Care
Ping An will continue to advance its technology-driven “integrated finance + health and senior care” dual-pronged strategy. Leveraging its industry-leading financial and healthcare technology capabilities, Ping An will continue accelerating the deployment of technology across real-world business scenarios and further enhancing service efficiency and customer experience.
Looking ahead, Ping An will continue leveraging AI to upgrade its “integrated finance + health and senior care” services. Through professional services, Ping An remains committed to bringing greater peace of mind to every customer while meeting people’s growing aspirations for a better life.
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About Ping An Insurance (Group) Company of China, Ltd.
Ping An Insurance (Group) Company of China, Ltd. (HKEX:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-enabled “integrated finance + health and senior care” dual-pronged strategy, the Group provides professional “financial advisory, family doctor, and senior care concierge” services to its over 250 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses’ quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of December 2025, Ping An had more than RMB13 trillion in total assets. The Group ranked 26th in the Forbes Global 2000 list in 2026, 47th in the Fortune Global 500 list in 2025, and ranked AAA in MSCI ESG Ratings in 2025.
For more information, please visit the www.group.pingan.com and follow our LinkedIn page – PING AN.
