The Immigration Department has been voted the winner of the 2025 Skytrax Award for Best Airport Immigration Service in the World Passenger Survey commissioned by Skytrax, an international specialist research agent of the air transport industry.
This is the fifth time for the department to receive the award after winning it in 2015, 2016, 2019 and 2020.
On April 9, Director of Immigration Benson Kwok attended the prize presentation ceremony held in Madrid, Spain.
Mr Kwok stated that the department was honoured to receive the prestigious Skytrax Award for Best Airport Immigration Service for the fifth time, which affirms its commitment to delivering the highest quality of immigration clearance services.
The department expressed gratitude to Skytrax and international travellers for their recognition, as well as to its frontline staff for their professionalism and dedication.
Mr Kwok added that the department will continue striving for excellence by leveraging innovative technologies to introduce more facilitation measures and deliver the best immigration services to passengers, with a view to reinforcing Hong Kong’s status as an international aviation hub while actively supporting the city’s overall development.
Also during his visit in Spain, he paid a courtesy call to the Embassy of the People’s Republic of China in the Kingdom of Spain and met Chargé d’Affaires ad interim and Minister of the Embassy Qu Xun.
Additionally, Mr Kwok visited the Spanish Ministry of the Interior where he held discussions with the Director-General of International Relations Elena Garzón Otamendi.
Moreover, he took the time to introduce Hong Kong’s talent admission schemes, visa services and immigration facilitation measures while meeting representatives of several local media outlets.
