Integration connects voice, mobile and phone-based AI interactions directly with hotel POS operations, creating a seamless path from guest dining requests to order fulfillment.
TAIPEI, Oct. 13, 2026 /PRNewswire/ — Aiello, an enterprise AI company specializing in conversational AI and natural language technologies, today announced the integration and certification of its Aiello Call Agent, Aiello Voice Assistant (AVA) and GuestWeb solutions with Shiji Infrasys POS.
The integration connects AI-powered guest interactions across voice, mobile and phone channels directly with hotel food and beverage operations. Guests can browse dining options, ask questions, receive menu recommendations and place orders through voice or text across multiple hotel touchpoints, with confirmed order information automatically transmitted to Infrasys POS.
Aiello’s AI-powered guest channels connect with Infrasys POS to streamline the dining journey, from discovery and ordering to fulfillment.
By connecting guest-facing AI channels with hotel POS operations, the integration creates a more seamless end-to-end F&B service journey, from dining discovery and recommendations through ordering and fulfillment. Hotels can give guests more convenient access to dining services throughout their stay while simplifying operational workflows and creating additional opportunities to increase F&B revenue.
For hotels using both Aiello solutions and Infrasys POS, GuestWeb provides a mobile interface where guests can browse dining options, view menus, ask questions and place orders. Guests can also order by phone through Aiello Call Agent or interact with Aiello Voice Assistant using natural voice commands.
Together, these AI-powered touchpoints enable hotels to make dining services available across different stages and locations of the guest journey rather than limiting digital ordering to a single channel or setting. Once an order is confirmed, relevant information can be automatically transmitted to Infrasys POS, streamlining the process from guest interaction and order creation to F&B team fulfillment.
“Infrasys POS serves as a critical link between guest demand, service workflows and food and beverage operations. Through our collaboration with Aiello, guest dining requests can flow directly from AI-powered interactions into operational order workflows,” said Simon Le Touze, Senior Director of Partnerships at Shiji Group. “This extends the role of AI beyond the guest-facing experience and into day-to-day hotel operations. It also expands how Infrasys POS can support hotels in building more automated, personalized and commercially valuable service models.”
Depending on each hotel’s operating model and service requirements, Aiello and Shiji can also explore more advanced applications involving service charges, discounts, bundled offers and other configurable dining options.
Drawing on more than 200 million guest interactions and its hospitality deployment experience, Aiello’s voice and text AI agents can help hotels identify patterns across different times of day, service scenarios and market preferences.
When a guest expresses a dining need, such as “I’m hungry,” “What do you recommend?” or “I’d like to order food,” Aiello’s AI can use the hotel’s configured menu and service information to recommend relevant dishes or combinations and guide the guest through the ordering journey.
By connecting discovery, recommendation and ordering through GuestWeb, Aiello Call Agent and Aiello Voice Assistant, hotels can shorten the path between guest intent and purchase across multiple service channels, creating additional opportunities for F&B ordering and upselling while supporting guest engagement and revenue growth.
At Holiday Inn & Suites Saigon Airport, GuestWeb currently handles more than 450 F&B orders per month. Within 60 days of launch, the solution generated an average of approximately US$8,400 in additional monthly F&B revenue.
In September 2026, Crowne Plaza Changi Airport also connected Aiello Call Agent with its F&B ordering workflow, extending the guest journey from phone-based inquiries to dining purchases and providing another commercial application for AI-powered guest interactions.
“AI should do more than improve the guest experience, it should create measurable operational and commercial value for hotels,” said Vic Shen, Founder and CEO of Aiello. “Our integration with Infrasys POS represents an important step in building a more connected AI hospitality ecosystem. By linking guest conversations across multiple touchpoints directly with F&B systems, we are moving AI from simply understanding intent to executing service, helping hotels improve operational efficiency while creating more opportunities for dining conversion and revenue growth.”
Aiello and Shiji will continue to explore additional AI-powered food and beverage applications and system integrations based on the operational needs of hotels and markets, with the goal of further automating hospitality service workflows.
About Aiello
Aiello is an enterprise AI company specializing in natural language processing (NLP), voice automation and knowledge-driven workflows.
Its core platform, Aiello One, combines advanced AI technologies with data intelligence to connect multiple customer touchpoints, including voice, phone and web-based channels. The platform enables enterprises to understand customer needs in real time, automate tasks and workflows, improve operational efficiency and customer experiences, and create measurable business value.
Aiello One solutions have been deployed across more than 300 enterprise and brand locations in Asia Pacific, supporting more than 240 million interactions and using AI to handle over 6 million customer service requests.
Aiello’s solutions are currently used across hospitality, retail, healthcare and other industries, as the company continues to expand internationally and help enterprises accelerate digital transformation and build more efficient, competitive operating models.
For more information, visit Aiello’s official website: https://aiello.ai/
About Shiji
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform, the only truly global hotel technology platform, Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, spa, golf and experience management software, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself.
For more information, visit www.shijigroup.com.
