The Government has set up an inter-departmental team to ensure cases concerning the recent suspected closure of a private healthcare facility are handled as soon as possible and people affected by it are provided with assistance.
The dedicated team comprises representatives from the Security Bureau, the Commerce & Economic Development Bureau, the Customs & Excise Department, Police, the Department of Health and the Consumer Council.
The Department of Health said that the parents of children affected by the incident that have been registered with Maternal & Child Health Centres (MCHCs) may make an appointment by calling the registered MCHCs for advice on the vaccinations the children need to receive.
For a small number of children who have not been registered with MCHCs, parents may call 2125 1188, which will operate from tomorrow from 9am to 5pm daily until further notice. Parents can also send emails or messages to 6170 8006 for enquiries.
Meanwhile, the Customs & Excise Department is conducting investigations into offences under the Trade Descriptions Ordinance regarding unfair trade practices. If there is any violation of the ordinance, Customs will take enforcement action.
As at 4pm today, Customs and Police received 312 reports and the Consumer Council received 157 complaints on the incident. The Consumer Council urges those responsible for the private healthcare facilities to provide an explanation as soon as possible to address consumers’ concerns. Consumers can call the council’s hotline at 2929 2222 if in doubt.
Members of the public may report any suspected violation of the ordinance to Customs on the 24-hour hotline 182 8080, email its crime-reporting account or fill out an online form.
