The inaccurate information is printed on HK$1,399 “Coldplay: Music Of The Spheres World Tour – delivered by DHL” standing tickets, according to Cityline’s website.
On top of the seven ticket-exchange locations in Hong Kong, the platform has also added similar facilities in Guangzhou and Shenzhen.
All booths will run from today until April 7.
Speaking on a RTHK radio programme, Yang Wing-kit noted that the two booths on the mainland are insufficient even though they are better than nothing.
“There will be people coming from the mainland, or even Southeast Asia to see the concerts. If you only set up booths in Guangzhou and Shenzhen, maybe people in Shanghai will have to spend a lot of time travelling to Guangzhou or Shenzhen to exchange their tickets,” he said.
“That will be an inconvenience. Couldn’t we come up with other ways, such as mailing the tickets by post? That would be much more convenient.”
He pointed out that Cityline should come up with ways to compensate those who are affected, such as by waiving the handling fee and offering priority bookings in the future.
Exchanges could only be carried out in the SAR, before Cityline announced late on Saturday that booths would also be set up on the mainland.
A man from Guangzhou, Tang, told a Commercial Radio show that he was pleased with the swift arrangements.
“During the weekend, I thought government workers or even staff from relevant organisations were on their day offs,” he said.
“Therefore, I thought it could only be dealt with as soon as today or later. I’ve never thought it would be this quick and have the matter be dealt with within a day.”
The British rock band will play at the Kai Tak Sports Park next month.
As of 11am on Sunday, the Consumer Council has received 25 complaints over the incident.
